Watch UK | US TV Abroad. BBC iPlayer outside UK, HULU outside US

CAUSE:

You are connecting to different VPN server than UK / US server.
Only UK VPN server allows to access UK resources like BBC iPlayer etc.
Only US VPN server allows to access US resources like Hulu etc.
You have previously accessed the TV website without the VPN connected and the TV website remembers, that you are in different location than UK or US (Cookies in your web browser).

SOLUTION:

Try to follow next steps:

Set one of UK / US VPN servers in your VPN client configuration. See this guide.
You can find all available VPN servers and addresses in Members Area
If you are sure, that you are connected to the correct VPN server, please try to remove all recent history (Cookies) from your web browser or use another one.

Normally the activation takes max couple of minutes, but in some special cases we have to review your account manually, so then it can take several hours.

Especially in case you have used PayPal payment option. The PayPal staff may put your payment under manual review or request an additional details from regarding to your transaction. They may also call your phone for verification. When making a payment, please use real name, address and phone matching to the credit card / paypal account owner, then your payment should be processed automatically without any delay.

If you want to purchase but you do not have an account, please Sign Up first.

Otherwise please follow the next steps:

Login to your Members Area and click on Purchase/Renew.
Choose suitable duration of the WatchingTVabroad VPN service and click on Next.
Check order review, click on Buy Now button and make the payment.

CAUSE:

The chosen payment gateway website (PayPal) is probably blocked in your location.

SOLUTION:

There is the following available solution:

You can connect your VPN and try to purchase with VPN connected. When making the payment please use your the name, address and phone matching to the credit card / paypal account owner, then your payment should be processed automatically without any delay. There is also a small risk that your order will be declined by PayPal verification process because you use the VPN connection and not the real IP. If your service is already expired so you can't connect your VPN please contact us.

CAUSE:

The details which you have filled on the payment page probably doesn't match to the owner of used credit card or PayPal account.
The payment method (PayPal) probably does not accept payments from your country.

SOLUTION:

There is the following available solution:

Please be sure that you enter the correct details on the payment page. The details must match to the owner of the credit card or PayPal account.
If it still doesn't work, please contact us.

If you want to use / try WatchingTVabroad services please follow these 3 steps:

Activate the WatchingTVabroad VPN service here. You can choose between 2-day Free Trial and Full Package.
Set up the VPN connection on your device using the VPN guides at Guides page.
Connect the VPN and watch your favorite TV channel. Please find some of available TV channels on our Channels page.

If you have any problem or questions, please contact us.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

Unfortunately there is no VPN client yet for AppleTV 2 (black box). The only way how is to connect your AppleTV behind the router with VPN connected.

Click on your operation system ...

Windows

Open your WatchingTVabroad VPN dialer. Click on Properties, under tab VPN select the VPN destination (location of VPN server) and click Ok.

If you do not use WatchingTVabroad VPN dialer and have configured your VPN connection manually, then change the server address in your VPN client configuration (Network connections) to any of available server addresses or IP address from the server list which you can find in your Members Area

Mac OS X

Change the server address in Network Preferences - VPN client configuration to any of available server addresses or IP address from the server list which you can find in your Members Area

Linux

Change the server address in your VPN client configuration to any of available server addresses or IP address from the server list which you can find in your Members Area

iPhone / iPad / iPod

Change the server address under Settings->VPN->WatchingTVabroad to any of available server addresses or IP address from the server list which you can find in your Members Area

Click on your operation system ...

Windows

Open your WatchingTVabroad VPN dialer. Click on Properties, under tab VPN select the VPN destination (location of VPN server) and click Ok.

If you do not use WatchingTVabroad VPN dialer and have configured your VPN connection manually, then change the server address in your VPN client configuration (Network connections) to any of available server addresses or IP address from the server list which you can find in your Members Area

Mac OS X

Change the server address in Network Preferences - VPN client configuration to any of available server addresses or IP address from the server list which you can find in your Members Area

Linux

Change the server address in your VPN client configuration to any of available server addresses or IP address from the server list which you can find in your Members Area

iPhone / iPad / iPod

Change the server address under Settings->VPN->WatchingTVabroad to any of available server addresses or IP address from the server list which you can find in your Members Area

a) I need to switch between devices.
You can simply disconnect the first device and then connect the second device with the same WatchingTVabroad VPN login details.

b) I need multiple devices connected simultaneously.
Please mind that simultaneous connections with one WatchingTVabroad account at the same time are not allowed because each VPN connection takes one Public IP and it is limited resource. This is also mentioned in our Terms of Service. You have following two options:

Create a separate WatchingTVabroad accounts for each of your devices.
Dial VPN from your home router / modem and connect multiple devices behind. Then all devices behind the router will use the VPN connection. Please find the VPN configuration guides for some routers at the Guides page.

The latest firmware can fix some errors in ADSL modems Aztech. The most common reason why your VPN connection doesn't work is in your ADSL modem (ADSL/NAT/WIRELESS router). If your VPN doesn't work, you can simply reboot the router by power cycle. The best way how to avoid such problems is to install latest firmware.

Latest firmware for Aztech modems used in UAE can be downloaded at: http://www.aztech.com/Support/drivers.html

Also don't forget to enable VPN passthrough option in your ADSL modem!

We have enough IP addresses on all servers and the number of these IPs increases as needed.

If you need very often IP address changing, then unfortunately this service is probably not suitable for you because our system always tries to keep the IP address as long as possible. This IP can change but NOT for each connection. IP may change in around 1-2 days period.

If you want to test WatchingTVabroad VPN services before you decide to purchase, please follow the next steps to activate your Free Trial:

Activate the 2-day Free Trial here.
Set up the VPN connection on your device using the VPN configuration guides at Guides page.
Connect the WatchingTVabroad VPN and test it.
Please mind that the Free Trail has some restrictions..

We offer 4 different VPN protocols for cases when some VPN protocol is blocked by customer's Internet provider (ISP). Customer is able to choose which VPN protocol he wants to use:

PPTP
L2TP/IPSec
SSTP
The OpenVPN

For more info about VPN protocols please read also this FAQ:

What is the difference between VPN protocols?

CAUSE:

If you have free trial you have probably reached the limit of 2 days.
Your VPN service is not active.
You have used wrong VPN username or password.
Rarely this can be caused by ISP restrictions.

SOLUTION:

Log in to the Members Area and check whether your service is active.
Be sure that you use the correct VPN username and VPN password. You can find the VPN username in the Members Area. And the VPN password is the same as your WatchingTVabroad account password.
If you are not sure about your password you can generate a new one HERE.
If the previous steps didn't help, please contact us.

CAUSE:

If you have free trial you have probably reached the limit of 2 days.
Your VPN service is not active.
You have used wrong VPN username or password.
Rarely this can be caused by ISP restrictions.

SOLUTION:

Log in to the Members Area and check whether your service is active.
Be sure that you use the correct VPN username and VPN password. You can find the VPN username in the Members Area. And the VPN password is the same as your WatchingTVabroad account password.
If you are not sure about your password you can generate a new one HERE.
If the previous steps didn't help, please contact us.

CAUSE:

Some firewall between you and our VPN servers blocks the PPTP VPN connection - TCP port 1723 or GRE protocol.
You have disabled "VPN passthrough" option in your router / modem / wireless device.
PPTP VPN is blocked by your ISP.
Bug in Windows system or ADSL/NAT/WIRELESS router.

SOLUTION:

Click on your operation system ...

Windows

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
Remove your VPN connection from Windows, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

If you have Windows Vista, Windows 7 or Windows 8, then try SSTP VPN protocol: WatchingTVabroad VPN SSTP Installer for Windows Guide
If you have Windows Vista, Windows 7 or Windows 8, then try L2TP/IPSec VPN protocol: WatchingTVabroad VPN L2TP/IPSec Installer for Windows Guide
Otherwise use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: WatchingTVabroad VPN the OpenVPN Installer for Windows Guide

Mac OS X

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Remove your VPN connection from Network Preferences, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Try L2TP over IPSec VPN protocol: How to set up L2TP over IPSec on MacOS?
Otherwise use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: How to set up OpenVPN on MacOS?

Linux

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Remove your VPN connection from Network Manager, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Try to use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: How to set up OpenVPN on Linux?

iPhone / iPad / iPod

Try to connect via Wi-Fi instead of Edge / 3G mobile internet.
Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your iOS device and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Remove the VPN connection from your iOS device, reboot it and configure the VPN connection again. Again try to connect.

Still doesn't work?

Try L2TP over IPSec VPN protocol: How to set up L2TP over IPSec on the iPhone (iPad, iPod)?

CAUSE:

The VPN server hostname - domain may be blocked

SOLUTION:

You will need to get IP address of VPN server which you want connect to. Go to the Member Area and find the VPN server list. Once you find the server you want connect to, then you can get IP address of the server for example HERE (fill the server address and get the IP of the VPN server)
Once you have the server IP address, modify your VPN client configuration and change server address from hostname to IP address. Simply use IP as a server address.

Need assistance? Please contact us we will help you!

Related guides

How to change the VPN server location / country?

CAUSE:

You have set wrong static DNS servers.

SOLUTION:

Normally your the DNS servers are configured automatically. You can check if you are able to ping any internet IP address (not hostname). If you are able to ping IP addresses but can not access any web pages, then change your static DNS servers. We recommend to use Google Public DNS or OpenDNS servers

CAUSE:

If you use Free Trial VPN service then it is caused by Free Trial limitations. See How the Free Trial works? Why are there some restrictions?
You are connecting from multiple devices with one username at the same time. Please mind that simultaneous connections are not allowed. See How can I connect another devices?
It can be caused by bug in your router / modem / wireless device or ISP network or ISP restrictions.

SOLUTION:

If you have paid service (not trial) and connecting just one device then try to reboot your router / modem / wireless device and be sure that the latest firmware is installed. Then reboot your computer and try to connect again.
In case the steps above would not help, please contact us.

CAUSE:

You are connecting to different VPN server than UK / US server.
Only UK VPN server allows to access UK resources like BBC iPlayer etc.
Only US VPN server allows to access US resources like Hulu etc.
You have previously accessed the TV website without the VPN connected and the TV website remembers, that you are in different location than UK or US (Cookies in your web browser).

SOLUTION:

Try to follow next steps:

Set one of UK / US VPN servers in your VPN client configuration. See this guide.
You can find all available VPN servers and addresses in Members Area
If you are sure, that you are connected to the correct VPN server, please try to remove all recent history (Cookies) from your web browser or use another one.

a) I need to switch between devices.
You can simply disconnect the first device and then connect the second device with the same WatchingTVabroad VPN login details.

b) I need multiple devices connected simultaneously.
Please mind that simultaneous connections with one WatchingTVabroad account at the same time are not allowed because each VPN connection takes one Public IP and it is limited resource. This is also mentioned in our Terms of Service. You have following two options:

Create a separate WatchingTVabroad accounts for each of your devices.
Dial VPN from your home router / modem and connect multiple devices behind. Then all devices behind the router will use the VPN connection. Please find the VPN configuration guides for some routers at the Guides page.

PPTP

128 bit MPPE encryption (strong enough)

L2TP over IPSec

Strong AES 128bit & AES 256bit encryption provided by IPSec (very strong)

SSTP

Encryption provided by the TLS/SSL layer (very strong)

OpenVPN

Encryption provided by the TLS/SSL layer, AES 256 bit encryption (very strong)

PPTP

128 bit MPPE encryption (strong enough)

L2TP over IPSec

Strong AES 128bit & AES 256bit encryption provided by IPSec (very strong)

SSTP

Encryption provided by the TLS/SSL layer (very strong)

OpenVPN

Encryption provided by the TLS/SSL layer, AES 256 bit encryption (very strong)

We do not monitor, record or store logs for anyones online activity. We however store following logs:

Time, date and location of each VPN connection
Duration of the vpn connection
Bandwidth used during the connection
Original (source IP of connection initiator) and assigned VPN IP address

We use that logs to enforce our Terms of Service, bandwidth policy, spam, crimes using the service, etc. If there is a violation we will use these trace logs to determine which account is in violation. After analysis of this data, we can decide to terminate the service and/or take further actions.

CAUSE:

Long distance between your device and our VPN server.
Bottleneck on your ISPs international peering connectivity or trouble on some links between you and the VPN server.
The speed could be regulated by your Internet provider (ISP).
All mentioned causes are different for every customer and we are not able to influence it. All servers are connected at least via the 100 Mbit/s port and the servers are not being overloaded.

SOLUTION:

Try to follow next steps:

Please try to use all of the VPN servers and then choose the best one. Generally the closest server to your location should provide the best speed and latency. You can find the server list in your Members Area.
You can try to use all of the supported VPN protocols. PPTP and L2TP/IPSec are generally faster than the SSTP and OpenVPN.
Try to connect via another ISP (friend's Internet connection).

CAUSE:

Long distance between your device and our VPN server.
Bottleneck on your ISPs international peering connectivity or trouble on some links between you and the VPN server.
The speed could be regulated by your Internet provider (ISP).
All mentioned causes are different for every customer and we are not able to influence it. All servers are connected at least via the 100 Mbit/s port and the servers are not being overloaded.

SOLUTION:

Try to follow next steps:

Please try to use all of the VPN servers and then choose the best one. Generally the closest server to your location should provide the best speed and latency. You can find the server list in your Members Area.
You can try to use all of the supported VPN protocols. PPTP and L2TP/IPSec are generally faster than the SSTP and OpenVPN.
Try to connect via another ISP (friend's Internet connection).

We do not limit the bandwidth but we have to avoid of heavy users which harms the server resources. We have to keep the service quality for all users. So as you can see in terms of service we have right to slowdown the speed to user who has daily average total traffic higher than 2GB per day. This is applied only in case that user have several days in row daily traffic average higher than 2GB. In other words you can transfer at least 60GB per month without any slowdown.

The price is really low and we can not provide this service to extreme downloaders.

We do not limit the bandwidth but we have to avoid of heavy users which harms the server resources. We have to keep the service quality for all users. So as you can see in terms of service we have right to slowdown the speed to user who has daily average total traffic higher than 2GB per day. This is applied only in case that user have several days in row daily traffic average higher than 2GB. In other words you can transfer at least 60GB per month without any slowdown.

The price is really low and we can not provide this service to extreme downloaders.

Unfortunately it it not possible. Our VPN servers do not allows P2P (Torrent, DC++, etc.).

The main purpose of WatchingTVabroad services is watching iTV. We can not provide this service to extreme downloaders due to keep quality of our services.

When your WatchingTVabroad VPN is connected, you have public IP address. It means that you are visible from entire Internet. There are many robots and attackers online who periodically scan IP addresses and try to attack them. It is important to protect your computer against viruses, attacts or unwanted traffic especially if you use Microsoft Windows system. If you are facing to some unknown outgoing/incoming traffic once your VPN is connected it could be caused by:

Some common application on your computer like Skype which could send data to the Internet once it detect that you are connected via public IP address. Or it can be also virus or malware which could be very harmful.
Internet scaner/robot which scan your device from the Internet.

SOLUTION:

Protect your computer by personal firewall.
Protect your computer by antiviruse software.
Check your device and find the software which could cause the unwanted data transfer.
Change your web browser. There could be some plugins which send the unwanted data.

When your WatchingTVabroad VPN is connected, you have public IP address. It means that you are visible from entire Internet. There are many robots and attackers online who periodically scan IP addresses and try to attack them. It is important to protect your computer against viruses, attacts or unwanted traffic especially if you use Microsoft Windows system. If you are facing to some unknown outgoing/incoming traffic once your VPN is connected it could be caused by:

Some common application on your computer like Skype which could send data to the Internet once it detect that you are connected via public IP address. Or it can be also virus or malware which could be very harmful.
Internet scaner/robot which scan your device from the Internet.

SOLUTION:

Protect your computer by personal firewall.
Protect your computer by antiviruse software.
Check your device and find the software which could cause the unwanted data transfer.
Change your web browser. There could be some plugins which send the unwanted data.

The VPN server hostname - domain may be blocked for users in China. The best way how to bypass this domain blocking is to modify the "hosts" file on your system.

To edit the "hosts" file on Windows follow next steps:

Click "Start" – search for “Notepad“, right-click and select “Run as Administrator“. This should launch notepad with elevated privileges.

Now, open the "hosts" file from the File menu:
- Windows 95/98/Me c:\windows\hosts
- Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts
- Windows XP Home/Vista/7 c:\windows\system32\drivers\etc\hosts
Please mind that the "hosts" file is not .txt Document so you need to set that you are looking for "All Files" in "Open" window.

At the end of the file please enter all SSTP servers (IP and hostname) line by line as you can see on the following screenshot. To get the latest list of SSTP server's IP addresses please contact us.

Save the "hosts" file.
Try to connect SSTP VPN.

Are you getting the following error message?

A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. (Error 0x800b0109) For customized troubleshooting information for this connection, click Help.

Your system doesn't contain the root CA certificate. Follow the steps bellow

Open this LINK
In your browser click file -> Save As, name the file like "certificate.crt" and save the file on your desktop.
Once it is saved, double click on the the certificate.crt file on your desktop and follow the process of the certificated installation. (choose automatic destination if asked)
Once it is installed you should be able to connect your SSTP VPN.

CAUSE:

The chosen payment gateway website (PayPal) is probably blocked in your location.

SOLUTION:

There is the following available solution:

You can connect your VPN and try to purchase with VPN connected. When making the payment please use your the name, address and phone matching to the credit card / paypal account owner, then your payment should be processed automatically without any delay. There is also a small risk that your order will be declined by PayPal verification process because you use the VPN connection and not the real IP. If your service is already expired so you can't connect your VPN please contact us.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

a) I need to switch between devices.
You can simply disconnect the first device and then connect the second device with the same WatchingTVabroad VPN login details.

b) I need multiple devices connected simultaneously.
Please mind that simultaneous connections with one WatchingTVabroad account at the same time are not allowed because each VPN connection takes one Public IP and it is limited resource. This is also mentioned in our Terms of Service. You have following two options:

Create a separate WatchingTVabroad accounts for each of your devices.
Dial VPN from your home router / modem and connect multiple devices behind. Then all devices behind the router will use the VPN connection. Please find the VPN configuration guides for some routers at the Guides page.

The IP address that you will get depends on VPN server country. Now you can choose from following VPN servers and Countries:

6x United Kingdom (London and Gosport)
6x USA (Denver,CO, New York,NY, Dallas,TX, Chicago,IL, Los Angeles,CA)

If you want to test WatchingTVabroad VPN services before you decide to purchase, please follow the next steps to activate your Free Trial:

Activate the 2-day Free Trial here.
Set up the VPN connection on your device using the VPN configuration guides at Guides page.
Connect the WatchingTVabroad VPN and test it.
Please mind that the Free Trail has some restrictions..

PPTP

Wide range OS compatible and easy to use (Windows, Mac, Linux, iOS, routers, phones etc.)
128 bit MPPE encryption & MS-CHAPv2 authentication
Suitable for VoIP
Good speed and stability
Easy to block / restrict
Often troubles with router / modem / wireless device passthrough

L2TP over IPSec

Some IPSec compatibility issues (doesn't work well on Windows XP and Linux)
Strong AES 128bit & AES 256bit encryption provided by IPSec
Suitable for VoIP
Good speed and stability
Easy to block / restrict
Often troubles with Firewall / NAT passthrough of IPSec
Often troubles with router / modem / wireless device passthrough

SSTP

Windows Vista and later Windows systems only
Mostly works when the other protocols are blocked
Strong encryption provided by the TLS/SSL layer (same as HTTPS)
Not suitable for VoIP as it use the TCP connection
Lower speed and stability
Very hard to detect the tunnel and hard to block or restrict
We provide it on multiple TCP ports:
- 443 (HTTPS)
- 465 (SMTPS)
- 563 (NNTPS)
- 636 (LDAPS)
- 989 (FTPS data)
- 990 (FTPS control)
- 993 (IMAPS)
- 495 (POP3S)
- 80 (HTTP)

OpenVPN

Compatible with Windows, Mac, Linux, some routers
Not so easy to setup
Mostly works when the other protocols are blocked
Strong encryption provided by the TLS/SSL layer, AES 256 bit encryption
Not suitable for VoIP as it use the TCP connection
Lower speed and stability
Not so easy to detect the tunnel and block it
We provide it on multiple TCP ports:
- 443 (HTTPS)
- 80 (HTTP)

CAUSE:

The VPN server hostname - domain may be blocked

SOLUTION:

You will need to get IP address of VPN server which you want connect to. Go to the Member Area and find the VPN server list. Once you find the server you want connect to, then you can get IP address of the server for example HERE (fill the server address and get the IP of the VPN server)
Once you have the server IP address, modify your VPN client configuration and change server address from hostname to IP address. Simply use IP as a server address.

Need assistance? Please contact us we will help you!

Related guides

How to change the VPN server location / country?

Click on your operation system ...

Windows

OpenVPN on Windows Vista, Windows 7 or Windows 8 ?

Close the OpenVPN GUI which is running in the system tray. Just right click on the OpenVPN icon in the system tray and select "Exit".
Please be sure that openvpn.exe and openvpn-gui-x.x.x.exe have administrator privileges to be able change routing table. Just go to C:\Program Files\OpenVPN\bin\ and right click on that files, then choose properties, then compatibility and check "Run as Administrator".
Start OpenVPN GUI again. The icon should be located on your desktop
Try to connect OpenVPN again.

Mac OS X

You have probably not enabled the option "send all traffic over VPN connection" in your VPN connection advanced settings. See the step 8 in this guide. You have to enable this option. Then it should work well.

Linux

OpenVPN on Linux?

Be sure that you run OpenVPN command as a root or with "sudo" before the command. Routing table should be automatically changed once the OpenVPN is connected but sometimes it doesn't work so try to check whether the VPN connection is set as a default gateway and if necessary modify your routing table manually. You can search Google to find some solution.

Due to high amount of infected Windows computers and SPAM we had to block outgoing SMTP (TCP port 25) connections on our VPN servers.

Once your computer is infected by virus, it sends SPAM emails and it may cause termination of your WatchingTVabroad VPN service as it is violation of Terms of Service. That's why you should keep your computer clean of viruses.

We block outgoing SMTP (TCP port 25) connections by default. Most famous free email services (gmail, yahoo, hotmail etc.) provide their SMTP servers also on SSL port TCP 465 which is more secure and this port is not widely used by viruses for sending spam. If you need to send emails from your email client (Outlook etc.), then just change your SMTP server settings to use SSL SMTP on port 465.

Of course we know that sometimes it is necessary for you to use SMTP port 25. In this case please contact us, we will enable SMTP connections on your account.

Due to high amount of infected Windows computers and SPAM we had to block outgoing SMTP (TCP port 25) connections on our VPN servers.

Once your computer is infected by virus, it sends SPAM emails and it may cause termination of your WatchingTVabroad VPN service as it is violation of Terms of Service. That's why you should keep your computer clean of viruses.

We block outgoing SMTP (TCP port 25) connections by default. Most famous free email services (gmail, yahoo, hotmail etc.) provide their SMTP servers also on SSL port TCP 465 which is more secure and this port is not widely used by viruses for sending spam. If you need to send emails from your email client (Outlook etc.), then just change your SMTP server settings to use SSL SMTP on port 465.

Of course we know that sometimes it is necessary for you to use SMTP port 25. In this case please contact us, we will enable SMTP connections on your account.

a) I need to switch between devices.
You can simply disconnect the first device and then connect the second device with the same WatchingTVabroad VPN login details.

b) I need multiple devices connected simultaneously.
Please mind that simultaneous connections with one WatchingTVabroad account at the same time are not allowed because each VPN connection takes one Public IP and it is limited resource. This is also mentioned in our Terms of Service. You have following two options:

Create a separate WatchingTVabroad accounts for each of your devices.
Dial VPN from your home router / modem and connect multiple devices behind. Then all devices behind the router will use the VPN connection. Please find the VPN configuration guides for some routers at the Guides page.

The IP address that you will get depends on VPN server country. Now you can choose from following VPN servers and Countries:

6x United Kingdom (London and Gosport)
6x USA (Denver,CO, New York,NY, Dallas,TX, Chicago,IL, Los Angeles,CA)

We do not monitor, record or store logs for anyones online activity. We however store following logs:

Time, date and location of each VPN connection
Duration of the vpn connection
Bandwidth used during the connection
Original (source IP of connection initiator) and assigned VPN IP address

We use that logs to enforce our Terms of Service, bandwidth policy, spam, crimes using the service, etc. If there is a violation we will use these trace logs to determine which account is in violation. After analysis of this data, we can decide to terminate the service and/or take further actions.

CAUSE:

This is very rare compatibility issue caused by some Microsoft bug.

SOLUTION:

Please use one of the following manual VPN configuration guides for Windows:

How to set up PPTP VPN on Windows 8?
How to set up PPTP VPN on Windows 7?
How to set up PPTP VPN on Windows Vista?
How to set up PPTP VPN on Windows XP?
and other WatchingTVabroad VPN guides

CAUSE:

You are probably trying to install wrong version of WatchingTVabroad VPN installer. Either 32-bit version on 64-bit system or 64-bit version on 32-bit system.

SOLUTION:

Please choose and install the proper version of WatchingTVabroad VPN installer. Both version are included in downloaded zip package.

If you have lost your password, please generate the new one using our Forgot Password page.

a) I need to switch between devices.
You can simply disconnect the first device and then connect the second device with the same WatchingTVabroad VPN login details.

b) I need multiple devices connected simultaneously.
Please mind that simultaneous connections with one WatchingTVabroad account at the same time are not allowed because each VPN connection takes one Public IP and it is limited resource. This is also mentioned in our Terms of Service. You have following two options:

Create a separate WatchingTVabroad accounts for each of your devices.
Dial VPN from your home router / modem and connect multiple devices behind. Then all devices behind the router will use the VPN connection. Please find the VPN configuration guides for some routers at the Guides page.

The European WatchingTVabroad VPN customers reported the average speeds around 3-6 Mbit/s on EU servers and aroun 1-2 Mbit/s on US servers. Unfortunately the speed is different for each customer. Please mind that all data has to go encrypted to the VPN server first and then to the target server. That's why the speed via VPN is always a bit lower than via your Internet connection. The speed differs on each of our servers and it is always affected by many factors:

the distance between customer - VPN server - target server
customer's ISP international peering connectivity
network and bandwidth policies of ISP
network state of each network on the way - each hop

It's always good to test all available VPN servers and find the fastest one for you.

If you experience with low speed please read this FAQ:

My VPN connection speed is very low

Are you getting the following error message?

A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. (Error 0x800b0109) For customized troubleshooting information for this connection, click Help.

Your system doesn't contain the root CA certificate. Follow the steps bellow

Open this LINK
In your browser click file -> Save As, name the file like "certificate.crt" and save the file on your desktop.
Once it is saved, double click on the the certificate.crt file on your desktop and follow the process of the certificated installation. (choose automatic destination if asked)
Once it is installed you should be able to connect your SSTP VPN.

Normally the activation takes max couple of minutes, but in some special cases we have to review your account manually, so then it can take several hours.

Especially in case you have used PayPal payment option. The PayPal staff may put your payment under manual review or request an additional details from regarding to your transaction. They may also call your phone for verification. When making a payment, please use real name, address and phone matching to the credit card / paypal account owner, then your payment should be processed automatically without any delay.

Please check whether your router does support PPTP VPN connections. It must be VPN client (not server) usually available as an option on WAN interface configuration.
It's recommended to download and install the latest firmware for your router.
You will need to get IP address of VPN server which you want connect to. Go to the Member Area and find the VPN server list. Once you select the server you want connect to, then you can get IP address of the server for example HERE
On PPTP VPN client configuration site simply enter the VPN server IP address, your WatchingTVabroad VPN username and password which you can find also in your Member Area. Be sure that you have enabled MPPE 128 bit encryption, stateless mode and MS-CHAPv2 as an authentication method. The rest of the details should be set automatically by the server once you are connected.

You can get some inspiration from our router guides:

NOTE: Please mind that there are many routers with buggy VPN clients so the VPN connection doesn't work properly. For example Linksys routers were unable to work as many of our customers reported.

Please check whether your router does support PPTP VPN connections. It must be VPN client (not server) usually available as an option on WAN interface configuration.
It's recommended to download and install the latest firmware for your router.
You will need to get IP address of VPN server which you want connect to. Go to the Member Area and find the VPN server list. Once you select the server you want connect to, then you can get IP address of the server for example HERE
On PPTP VPN client configuration site simply enter the VPN server IP address, your WatchingTVabroad VPN username and password which you can find also in your Member Area. Be sure that you have enabled MPPE 128 bit encryption, stateless mode and MS-CHAPv2 as an authentication method. The rest of the details should be set automatically by the server once you are connected.

You can get some inspiration from our router guides:

NOTE: Please mind that there are many routers with buggy VPN clients so the VPN connection doesn't work properly. For example Linksys routers were unable to work as many of our customers reported.

Unfortunately there is no VPN client yet for AppleTV 2 (black box). The only way how is to connect your AppleTV behind the router with VPN connected.

Connecting from China? Please go HERE.

CAUSE:

Some firewall between you and our VPN servers blocks the PPTP VPN connection - TCP port 1723 or GRE protocol.
You have disabled "VPN passthrough" option in your router / modem / wireless device.
PPTP VPN is blocked by your ISP.
Bug in Windows system or ADSL/NAT/WIRELESS router.

SOLUTION:

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
Remove your VPN connection from Windows, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

If you have Windows 7 or Windows 8, then try SSTP VPN protocol: WatchingTVabroad VPN SSTP Installer for Windows Guide
If you have Windows Vista, Windows 7 or Windows 8, then try L2TP/IPSec VPN protocol: WatchingTVabroad VPN L2TP/IPSec Installer for Windows Guide
Otherwise use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: WatchingTVabroad VPN the OpenVPN Installer for Windows

CAUSE:

You are connected to the VPN server in different location than you need.
You are checking the IP location on some IP locator website which has a wrong record in their database.
If your IP is the same as without VPN connected then please follow this FAQ.

SOLUTION:

Check whether you have connected to correct server. The server list can be found in Members Area. Se the FAQ: How to change the VPN server location / country.
If you are sure that you are connected to the correct server so then try to check your IP location at some other IP location page. Please mind that many IP location websites shows wrong result as they have a wrong result in their database. We recommend you to check for example at: IP2Location.com or at HostIP.info

If you want to watch US online TV like Hulu, please follow next three steps:

Active the WatchingTVabroad VPN service. You can sign up here.
Set up the WatchingTVabroad VPN connection on your device using our VPN configuration guides and connect some of our US VPN server (NOT UK). Please see our VPN server list.
Once you are successfully connected to the US WatchingTVabroad VPN server, you should be able to access your favorite US TV channel. You can find some of available US TV channels here.

The European WatchingTVabroad VPN customers reported the average speeds around 3-6 Mbit/s on EU servers and aroun 1-2 Mbit/s on US servers. Unfortunately the speed is different for each customer. Please mind that all data has to go encrypted to the VPN server first and then to the target server. That's why the speed via VPN is always a bit lower than via your Internet connection. The speed differs on each of our servers and it is always affected by many factors:

the distance between customer - VPN server - target server
customer's ISP international peering connectivity
network and bandwidth policies of ISP
network state of each network on the way - each hop

It's always good to test all available VPN servers and find the fastest one for you.

If you experience with low speed please read this FAQ:

My VPN connection speed is very low

iOS, Android:

Nokia, Symbian:

There is a VPN client for Symbian called SymVPN. Anyway we have never tested this software so it may not work properly on your phone. Try it first before you purchase.

BlackBerry, other smart phones:

If your BlackBerry supports VPN connection via any of supported VPN protocols, you should be able to find some configuration guides in User Manual of your BlackBerry or on the Internet.

The latest server list can be found in your Members Area.

L2TP/IPSec shared secret can be found in L2TP/IPSec guides at the Guides page

CAUSE:

If you have free trial you have probably reached the limit of 2 days.
Your VPN service is not active.
You have used wrong VPN username or password.
Rarely this can be caused by ISP restrictions.

SOLUTION:

Log in to the Members Area and check whether your service is active.
Be sure that you use the correct VPN username and VPN password. You can find the VPN username in the Members Area. And the VPN password is the same as your WatchingTVabroad account password.
If you are not sure about your password you can generate a new one HERE.
If the previous steps didn't help, please contact us.

CAUSE:

Some firewall between you and our VPN servers blocks the PPTP VPN connection - TCP port 1723 or GRE protocol.
You have disabled "VPN passthrough" option in your router / modem / wireless device.
PPTP VPN is blocked by your ISP.
Bug in Windows system or ADSL/NAT/WIRELESS router.

SOLUTION:

Click on your operation system ...

Windows

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
Remove your VPN connection from Windows, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

If you have Windows Vista, Windows 7 or Windows 8, then try SSTP VPN protocol: WatchingTVabroad VPN SSTP Installer for Windows Guide
If you have Windows Vista, Windows 7 or Windows 8, then try L2TP/IPSec VPN protocol: WatchingTVabroad VPN L2TP/IPSec Installer for Windows Guide
Otherwise use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: WatchingTVabroad VPN the OpenVPN Installer for Windows Guide

Mac OS X

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Remove your VPN connection from Network Preferences, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Try L2TP over IPSec VPN protocol: How to set up L2TP over IPSec on MacOS?
Otherwise use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: How to set up OpenVPN on MacOS?

Linux

Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Remove your VPN connection from Network Manager, reboot your computer and configure the VPN connection again. Again try to connect.
Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Try to use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: How to set up OpenVPN on Linux?

iPhone / iPad / iPod

Try to connect via Wi-Fi instead of Edge / 3G mobile internet.
Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
Reboot your iOS device and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
Remove the VPN connection from your iOS device, reboot it and configure the VPN connection again. Again try to connect.

Still doesn't work?

Try L2TP over IPSec VPN protocol: How to set up L2TP over IPSec on the iPhone (iPad, iPod)?

Due to high amount of infected Windows computers and SPAM we had to block outgoing SMTP (TCP port 25) connections on our VPN servers.

Once your computer is infected by virus, it sends SPAM emails and it may cause termination of your WatchingTVabroad VPN service as it is violation of Terms of Service. That's why you should keep your computer clean of viruses.

We block outgoing SMTP (TCP port 25) connections by default. Most famous free email services (gmail, yahoo, hotmail etc.) provide their SMTP servers also on SSL port TCP 465 which is more secure and this port is not widely used by viruses for sending spam. If you need to send emails from your email client (Outlook etc.), then just change your SMTP server settings to use SSL SMTP on port 465.

Of course we know that sometimes it is necessary for you to use SMTP port 25. In this case please contact us, we will enable SMTP connections on your account.

Normally the activation takes max couple of minutes, but in some special cases we have to review your account manually, so then it can take several hours.

Especially in case you have used PayPal payment option. The PayPal staff may put your payment under manual review or request an additional details from regarding to your transaction. They may also call your phone for verification. When making a payment, please use real name, address and phone matching to the credit card / paypal account owner, then your payment should be processed automatically without any delay.

CAUSE:

The chosen payment gateway website (PayPal) is probably blocked in your location.

SOLUTION:

There is the following available solution:

You can connect your VPN and try to purchase with VPN connected. When making the payment please use your the name, address and phone matching to the credit card / paypal account owner, then your payment should be processed automatically without any delay. There is also a small risk that your order will be declined by PayPal verification process because you use the VPN connection and not the real IP. If your service is already expired so you can't connect your VPN please contact us.

CAUSE:

The details which you have filled on the payment page probably doesn't match to the owner of used credit card or PayPal account.
The payment method (PayPal) probably does not accept payments from your country.

SOLUTION:

There is the following available solution:

Please be sure that you enter the correct details on the payment page. The details must match to the owner of the credit card or PayPal account.
If it still doesn't work, please contact us.

If you want to purchase but you do not have an account, please Sign Up first.

Otherwise please follow the next steps:

Login to your Members Area and click on Purchase/Renew.
Choose suitable duration of the WatchingTVabroad VPN service and click on Next.
Check order review, click on Buy Now button and make the payment.

If you want to use / try WatchingTVabroad services please follow these 3 steps:

Activate the WatchingTVabroad VPN service here. You can choose between 2-day Free Trial and Full Package.
Set up the VPN connection on your device using the VPN guides at Guides page.
Connect the VPN and watch your favorite TV channel. Please find some of available TV channels on our Channels page.

If you have any problem or questions, please contact us.

Here is our current price list:

1 month (31 days) = $9.99
6 month (186 days) = $55 (8% SAVE)
12 month (372 days) = $99 (18% SAVE)

You can choose between monthly subscription (recurring payment) and one time payment for 6 or 12 months. We do not have any long term contract, just pay per month. Subscription can be canceled anytime.
Our payment system is similar to season bus or train tickets. It is simple and easy. Anytime you you decide to purchase the VPN service, you can choose from time periods (1, 6,12 months). Once we receive your payment, the new time period will appear in your Members Area.

Free Trial is only for testing. There must be some limitations due to abuse prevent.
Every new registered user can test WatchingTVabroad before the purchase.
It is possible to use it for 2 days since activation date.
Session time is limited to 5 minutes, then the VPN is disconnected. Then you need to connect again.
If you need more time for testing, please contact us.

If you want to watch UK online TV like BBC iPlayer, please follow next three steps:

Active the WatchingTVabroad VPN service. You can sign up here.
Set up the WatchingTVabroad VPN connection on your device using our VPN configuration guides and connect some of our UK VPN server (NOT US). Please see our VPN server list.
Once you are successfully connected to the UK WatchingTVabroad VPN server, you should be able to access your favorite UK TV channel. You can find some of available UK TV channels here.

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